Open a Ticket
Open a Ticket
Frequently Asked Questions
How do I open a request?
Send your request through WhatsApp. Ortega will review the details and confirm the next steps.
Which areas does Ortega serve?
Yes. Ortega serves companies, condominiums, property managers, and facility leaders in Barueri, Alphaville, Jandira, and nearby areas.
What types of requests are handled?
Requests may involve reforms, building maintenance, or supplier management, from inspection and quotation through completion.
Will WhatsApp create a ticket number?
WhatsApp messages do not create an automatic ticket number. Service begins after Ortega confirms receipt and availability.
What information should I provide?
Please share your location, request, photos when helpful, and preferred contact details so Ortega can assess the situation.
Does Ortega offer 24-hour service?
Urgent requests can be sent through WhatsApp, but response time depends on confirmation, scope, access, and team availability.